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6 Reasons to Invest in Call Management Services for Your Business
There is nothing more frustrating than calling a company and having your call dropped, not answered or you are left holding on forever. One of the hidden and unmeasured loss of business is calls like this! The customer simply puts down the phone and calls your competition. Installing a professional call management services system is a must in today's business world. Still not sure? Here are some of the benefits of investing in a professional call management services system.
1. Project a professional image no matter what size you are
Whether you are a small startup company with only a few employees or a large organization, your potential customer does not need to know this! They want instant support and great service. From day one, project the image of a well established company. The first contact a client has with you is the greeting on the phone and a professional sounding voice offering a welcome message and highlighting your brand makes a great start.
Whether you are a small startup company with only a few employees or a large organization, your potential customer does not need to know this! They want instant support and great service. From day one, project the image of a well established company. The first contact a client has with you is the greeting on the phone and a professional sounding voice offering a welcome message and highlighting your brand makes a great start.
2. Make the wait pleasant for your caller
Letting clients hold on for long periods of time results in frustration and ultimately lost business. Call management services can keep them informed of the wait time and offer them options to choose from to select the correct department they want. If the wait is longer than expected, you can use the system's recording function to promote new products, offer information on special deals, opening and closing times and other facts to keep your customer interested.
3. You do not need to be glued to your desk
Does leaving your office make you nervous that you will lose valuable calls? A call management system offered by companies like eVoice allows you to answer your phone from anywhere. Whether you are on holiday, at a business meeting, visiting a supplier or at home, you can easily program calls to be redirected to a number or numbers of your choice. This offers peace of mind knowing that all calls will be handled no matter where you are.
4. Install group calls and call jumping for a more efficient services
If your business receives extremely high call volumes, queuing calls to be dealt with one by one is an old-fashioned concept. Call Management Services can set up groups of phones, alerting more than one employee to the fact that a call is waiting. In this way, the person who is the least busy can deal with the call faster. Calls can also be programmed to jump from line to line until answered.
5. Monitor your answer and response services
Using a call management services system allows you access to valuable performance monitoring statistics. Do you know how long the average answer time is? Find out how long your average call lasts and whether the client's query was properly resolved. Get accurate figures on how many calls you receive during different times of the day, so that you can plan for peaks and quieter periods. Having this information handy will allow you to better implement policies, enhance staff training and set performance goals that will work towards serving your clients faster and smarter.
Lost calls after hours means lost business! By providing clients with a professional voicemail system, they can leave a message after hours which will be sent to the correct employee via email. The client can then be contacted during business hours with a solution to their query.
Any system that streamlines customer calls and makes them feel as if they are receiving top notch and meaningful service is a must-have, no matter what size your business is.
Letting clients hold on for long periods of time results in frustration and ultimately lost business. Call management services can keep them informed of the wait time and offer them options to choose from to select the correct department they want. If the wait is longer than expected, you can use the system's recording function to promote new products, offer information on special deals, opening and closing times and other facts to keep your customer interested.
3. You do not need to be glued to your desk
Does leaving your office make you nervous that you will lose valuable calls? A call management system offered by companies like eVoice allows you to answer your phone from anywhere. Whether you are on holiday, at a business meeting, visiting a supplier or at home, you can easily program calls to be redirected to a number or numbers of your choice. This offers peace of mind knowing that all calls will be handled no matter where you are.
4. Install group calls and call jumping for a more efficient services
If your business receives extremely high call volumes, queuing calls to be dealt with one by one is an old-fashioned concept. Call Management Services can set up groups of phones, alerting more than one employee to the fact that a call is waiting. In this way, the person who is the least busy can deal with the call faster. Calls can also be programmed to jump from line to line until answered.
5. Monitor your answer and response services
Using a call management services system allows you access to valuable performance monitoring statistics. Do you know how long the average answer time is? Find out how long your average call lasts and whether the client's query was properly resolved. Get accurate figures on how many calls you receive during different times of the day, so that you can plan for peaks and quieter periods. Having this information handy will allow you to better implement policies, enhance staff training and set performance goals that will work towards serving your clients faster and smarter.
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6. The system works after hours tooLost calls after hours means lost business! By providing clients with a professional voicemail system, they can leave a message after hours which will be sent to the correct employee via email. The client can then be contacted during business hours with a solution to their query.
Any system that streamlines customer calls and makes them feel as if they are receiving top notch and meaningful service is a must-have, no matter what size your business is.
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Any facts, figures or references stated here are made by the author & don't reflect the endorsement of iU at all times unless otherwise drafted by official staff at iU. This article was first published here on 15th December 2016.
